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Privacy Policy

At Tagaa.pk, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or services.

Information We Collect:

  • Personal Information: When you make a purchase or register for an account, we collect personal information such as your name, email address, shipping address, and payment details.
  • Usage Information: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on each page.
  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • Improving Our Services: We may use your information to analyze trends, track user activity, and improve the functionality of our website and services.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, or other updates.

Information Sharing:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering orders.
  • Legal Compliance: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Data Security:

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Choices:

  • You can update your account information, manage your communication preferences, or request deletion of your account by contacting us.
  • You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.

Children's Privacy:

  • Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Policy:

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us:

  • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at cs@tagaa.pk or call / wahtapp +92 345 0614439.

By using our website or services, you consent to the terms of this Privacy Policy.

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Services

Call / WhatsApp Us: +92 31-111-TAGAA (824-22) -
            +92-345-061-4439

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 2:00 pm

Send us an email cs@tagaa.pk

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Tagaa General Return Policies

  • The shopping receipt is to be kept safe as you will be required to send us picture for the purpose of Return & Exchange.
  • Return or exchange is only allowed within the first 14 days of shopping.
  • Cash will not be refunded against the returned item; instead a credit voucher of the same amount will be issued which can be used to purchase anything from our store.
  • Credit voucher can be redeemed within 40 days of its issuance date.
  • Items sold under promotional or discounted prices are not exchangeable.
  • Other terms and conditions may apply as well.

Information that is required to process the return of any product:

  • The original invoice or proof of payment.
  • No exchange or refund will be considered without it.
  • Returning of non-defective products will be accepted within 7 days from the original invoice date. The product should not have been opened or used in any way and should be exactly in the same condition as purchased. If the product or the packaging of the product has any kind of seals, such as shrink-wrap, blister packing, bag, sticker, or a label across the opening of the box, the seal must not have been broken.
  • Tagaa reserves the right to revise its policy without any prior notice.

Payment terms for a refund:

  • If the product is paid for via credit card, a refund voucher will be issued with the deduction of a minimum 1.7% amount of the total value of that item.
  • If it is paid via debit card or cash, a refund voucher of equal value will be issued.
  • If it is paid via credit note or gift voucher, a refund will be processed via credit note or gift voucher respectively.

Thanks for contacting us. We'll get back to you as soon as possible.

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